If you cancel a booked appointment at any time up to 24 hours before the appointment you will receive a full refund if the appointment cannot be rescheduled to a convenient time and date.
If you are unable to attend or otherwise need to cancel a booked appointment within 24 hours of the appointment (and it cannot be rescheduled to a convenient time and date for all parties) then no refund will be payable.
If you decide to not proceed with the Treatment Package, GenesisCare will refund your payment, less any amount that you owe to the Hospital and/or the Consultant for any Care or any part of the Treatment Package already provided to you. This will be charged at GenesisCare Self-Pay rates.
If your Consultant cancels your Treatment Package because they consider it is not in your best interests for medical reasons to proceed, and you have already paid for your Treatment Package, GenesisCare will refund your payment less the costs of Care or any part of your Treatment Package that you have already received up until the point of cancellation by the Consultant. This will be charged at GenesisCare Self-Pay rates.
Refunds will only be paid to the cardholder or person who made the original payment and will be made through the same means as payment was made.
Refunds will be made as soon as possible after a valid notification or request. If you require any assistance with a payment you have made, please contact us at accounts.receivable@genesiscare.co.uk
